Returns & Exchanges

Easy& Seamless Returns

At LUCÉNO, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Exchange Policy

Curated Perfection

Items can be exchanged within 5 days of receiving your order.

Items must be unworn, unwashed, and in original condition with tags attached.

Items purchased on sale or during a promotion are eligible for exchange only.

Window

Returns are accepted within 3 days of receiving your order.

Status

Items must be in original condition with all tags attached.

Fees

Shipping fees are non-refundable.

If your return is approved, you can choose one of the following options:

The full amount will be credited to your LUCÉNO wallet and can be used at any time for future purchases.

The amount will be refunded using the same payment method you used when placing the order.

Need an update on your delivery? Our team is available on WhatsApp for real-time tracking.

"Each piece is handled with the utmost care, ensuring luxury arrives at your doorstep in pristine condition."